This section will introduce the CUE module and GUI which provides voicemail and auto attendant (AA) features. It is assumed that you have a working Call Manager Express installation with IP phones and users configured.
The Cisco Unity Express (CUE) module is a standalone voicemail and auto attendant server that fits into a network module slot of an Integrated Services Router (ISR) like a 2811 router. The CUE module is actually a stand-alone Pentium III server with a hard-drive running the Linux operating system. There are several different types and the one that this webpage is based on is the NM-CUE-K9 module.
CUE network module
The two devices: CUE and CME connect to each other through the 2811 router's internal IP network. Each device is configured with IP addresses to the internal IP network.
CUE network module (172.16.12.254) and ISR (172.16.12.1)
1. Activate IP Connectivity to CUE (Cisco Unity Express)
Router(config)# int service-engine 1/0 Router(config-if)# ip unnumbered fa0/1.12 Router(config-if)# service-module ip address 172.16.12.254 255.255.255.0 Router(config-if)# service-module ip default-gateway 172.16.12.1 Router(config-if)# no shut Router(config-if)# exit Router(config)# ip route 172.16.12.254 255.255.255.255 service-engine 1/0 Router(config)# end
- "internal service-engine 1/0" indicates that the CUE-NM module is in slot 1/0
Even though CME uses the SCCP protocol, voice communication between CUE and CME uses the SIP protocol. A SIP connection is allowed and a dial-peer is created.
Router(config)# voice service voip Router(conf-voi-serv)# allow-connections sip to sip Router(conf-voi-serv)# exit Router(config)# dial-peer voice 5 voip Router(config-dial-peer)# destination-pattern 2... Router(config-dial-peer)# session protocol sipv2 Router(config-dial-peer)# session target ipv4:172.16.x2.254 Router(config-dial-peer)# dtmf-relay sip-notify Router(config-dial-peer)# codec g711ulaw Router(config-dial-peer)# no vad
This is a good time to set up the Message Waiting Indicator (MWI) in CME which will be used during CUE's voicemail setup:
Router(config)# ephone-dn 30 Router(config-ephone-dn)# number 8000.... Router(config-ephone-dn)# mwi on Router(config-ephone-dn)# exit Router(config)# ephone-dn 31 Router(config-ephone-dn)# number 8001.... Router(config-ephone-dn)# mwi off
Restore CUE to factory defaults and perform post initialization
This is a one-time initialization and it's good to do this during the initial setup. I imagine that most setups now will be using previously used equipment or configuring old equipment. Good idea to start with a clean slate. Turn CUE offline and start the restore to factory defaults:
Router# service-module service-engine 1/0 session se-172-17-2-10# offline (It may skip to the next step) se-172-17-2-10# restore factory default (if it is in factory default)
Use the following generic information (note the backspace key doesn't work, use the delete key) or use what is appropriate for your network :
Be patient, it takes a long time and it will appear to be stuck on 27% forever. Eventually, enter in the administrator information:
Configuring the CUE Voicemail serverThe configuration of the CUE Voicemail server is performed though a Web GUI. When you first connect, you will be prompted with the Initialization Wizard. Point your web-browser to the CUE interface 172.16.12.254 that you created earlier and login using admin/cisco for the username/password.
CUE GUI Login
CUE Initialization Wizard
CUE Initialization Wizard
Import CME users
3. Defaults - accept the default settings for CUE:
CUE default settings
CUE AA and Voicemail Pilots
5. Commit - this step gives you a chance to review your configuration. If it is correct, check the checkbox (circled in the following image) and select the Finish button:
CUE Review Configuration
CUE Successful Initialization
CUE Autogenerated Authentication
CUE Mailbox Initialization
CUE MWI Initialization
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